Required Skills: Jvascript, JSON, AJAX, ,HTML, XML, Angular, ITSM modules, CMDB, ITBM,

Job Description

Job Summary and Responsibilities :

*Note - Need to go to Chennai for 1 week for Onboarding, then work Remotely - Stay by client.*

Strong understanding and knowledge in ITIL Processes.

Design and develop solutions within the ServiceNow environment to include modifications of applications, Forms , Workflows / Flows and interfaces supporting ITIL customers.

Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets.

Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts.

Develop standards , process and support and maintenance of existing environment.

Develop use-case scenarios for Testing.

Assist with analyzing and converting business requirements to system requirements.

Work with stakeholders to design testing strategies for development, QA and UAT environments.

Working knowledge of ServiceNow release upgrade process for implementation.

Experience with full suite of ITSM modules including Incident, Request, Problem, Change,Case managements, Service Portal, Asset Management , CMDB, Discovery, Performance Analytics, ITBM.

Integrate ServiceNow applications with third applications using REST / SOAP APIs.

Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities.

Require strong debugging and troubleshooting skill.

To be proficient in understanding the end to end deployment process.

Qualifications :

5 years overall work experience with 2+ years relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, CMDB, Notify, Asset Management, Service Portal, Agent Workspace

ServiceNow Developer hands on experience.

Experience with large scale, enterprise ITSM implementations

Ability to prioritize multiple competing priorities in a fast-paced environment.

Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident Management.

ITIL v4 certification.

ServiceNow Certified Implementation Specialist in respective module experience.