Cloud Engineer
- TEKJOBS
191 Days Ago
NA
NA
Remote
6-12 Years
Required Skills: AWS services (Lambda, Lex, S3)
Job Description
Job Title: Cloud Engineer
Location: United States
Experience Level: 10+ Years
Employment Type: [Full-Time/Contract]
Visa Sponsorship: H1B
We seek qualified candidates for an on-site role in [United States].
H1B sponsorship is available for this position.
If you are interested, please submit your application.
Job Description
The Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, cloud-based solution. The current system lacks scalability, and DSS aims to enhance service delivery with this upgrade, aligning with the state's broader technology roadmap. This initiative is a collaboration between BITS and DSS Business Staff, employing an Agile approach to improve customer experience through reduced wait times and modern communication channels such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics while integrating with other state systems like CRM and case management platforms.
· Evaluating the current system and defining the optimal Amazon Connect architecture.
· Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).
· Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.
· Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.
· Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).
· Overseeing the migration of contact center data and ensuring minimal disruption.
· Providing technical support and post-go-live troubleshooting.
· Training IT staff and contact center managers on Amazon Connect administration.
